JOB TYPE: Full-Time, Onsite
QUALIFICATION: BA/BSc/HND
EXPERIENCE: 3-5 years
LOCATION: Lagos
JOB FIELD: Engineering/Technical
Job Summary:
As the After-Sales Team Supervisor, you’ll be at the heart of Samsung’s service excellence, guiding a skilled team of technicians and ensuring every customer leaves fully satisfied. Based at the Samsung Service Center in Ikeja, you’ll take charge of all repair and maintenance operations, making sure every mobile device, TV, or appliance is restored to perfection.
With 3–5 years of solid technical expertise, you’ll lead your team to deliver seamless, high-quality repairs, maintain smooth daily operations, and uphold Samsung’s world-class standards in every interaction. Your role is about more than just fixing devices, it’s about creating experiences that earn customer trust and loyalty.
Qualities:
- Lead with purpose: Manage the day-to-day flow of the repair and maintenance department, ensuring flawless handling of Samsung’s cutting-edge products.
- Drive excellence: Track team performance, delegate repair assignments strategically, and make sure every job is completed efficiently and on time.
- Guarantee flawless quality: Conduct in-depth technical assessments and final checks to ensure every repaired product meets Samsung’s gold-standard performance before it reaches the customer.
- Be the expert’s expert: Step in personally for complex diagnostics or intricate repair work, offering your technical brilliance when it matters most.
- Keep the system flowing: Collaborate seamlessly with the parts and logistics teams to ensure every necessary component and tool is always available, no delays, no excuses.
- Protect what matters: Uphold strict safety measures and ensure every procedure aligns perfectly with Samsung’s world-class service and technical guidelines.
- Shape the next generation: Train, mentor, and empower junior technicians, helping them master advanced repair techniques and stay updated with evolving service standards.
- Turn complaints into loyalty: Address customer concerns directly and resolve service-related issues with professionalism, empathy, and precision, leaving customers more satisfied than when they arrived.
- Solve what others can’t: Take charge of high-level technical challenges and communicate clear, confident solutions to customers.
- Show your edge: Demonstrate strong command of Microsoft Office tools (especially Excel) to manage reports, data, and performance insights effectively.
Master Excel wizardry to keep flawless service logs, spotlight KPIs that shine, and craft jaw-dropping reports on productivity, turnaround speed, and repair perfection.
Dive deep into data like a detective, uncover trends, spark game-changing upgrades, and slash repeat repairs to zero.
What You Bring (Qualifications):
A Bachelor’s degree in Electrical/Electronic Engineering.
3–5 years turning gadgets inside-out in electronics repair or after-sales magic, plus proven team-leading charisma.
Samsung expertise that makes protocols feel like poetry.
Communication & leadership that inspires teams and wins hearts.
MS Office fluency (especially Excel, make those spreadsheets dance).
Method of Application:
Interested and qualified candidates should forward their CV to:
Raya_hrng@rayatrade.com or send mail to: rayatradehr@gmail.com using the position as subject of the email.
Apply Now!!!
